TeamChannel is committed to protecting your privacy and handling your data with care and transparency. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
Your Privacy Matters
We use bank-level encryption and never sell your personal information. Your data stays yours.
1. Introduction
This Privacy Policy applies to TeamChannel ("we", "us", "our") and describes how we collect, use, share, and protect personal information when you use our coaching management platform and related services (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Information You Provide: Account Information (name, email, phone, organization/team name, profile photo), Payment Information (billing address, payment method details processed securely by third-party processors), Profile Information (coaching credentials, bio, preferences, time zone), Team and Athlete Data (names, contact information, performance statistics, notes, medical information if provided, emergency contacts), Content (videos, photos, documents, messages, schedules, playbooks), and Communications (messages sent through the platform, support requests, feedback).
2.2 Information Collected Automatically: Usage Data (features used, actions taken, time spent), Device Information (device type, OS, browser, IP address), Log Data (access times, pages viewed, app crashes), Location Data (general location based on IP), and Cookies and Tracking Technologies.
2.3 Information from Third Parties: Authentication Services (Google, Apple sign-in), Calendar Integrations (Google Calendar), Analytics Providers, and Payment Processors.
3. How We Use Your Information
3.1 Provide and Improve the Service: Create and maintain your account, deliver features and functionality, process payments, provide customer support, analyze usage to improve features, develop new services, and perform media analysis for video features.
3.2 Communications: Send service-related notifications, deliver team messages, send marketing communications (with consent), conduct surveys, and notify you about policy changes.
3.3 Security and Compliance: Detect and prevent fraud, enforce Terms of Service, comply with legal obligations, protect our rights and safety, and verify identity.
3.4 Analytics and Aggregation: Create anonymized statistics, conduct research, and generate benchmarks using de-identified data.
4. How We Share Your Information
We do not sell your personal information.
4.1 With Your Consent: When you explicitly authorize sharing, such as inviting team members.
4.2 Within Your Organization: Information accessible to authorized users according to role-based permissions.
4.3 Service Providers: Cloud hosting, payment processors, email services, analytics, customer support tools, and media processing services. These providers are contractually obligated to protect your data.
4.4 Legal Requirements: Valid legal processes, government requests, protection of rights, fraud investigation.
4.5 Business Transfers: In mergers, acquisitions, or sales of assets, with notification.
4.6 Aggregated Data: De-identified information for research and marketing.
5. Data Retention
Active Accounts: We retain data while your account is active.
Deleted Accounts: After deletion, we retain data for 30 days, then permanently delete most data.
Backups: Data may persist in backups for up to 90 days after deletion.
Legal Obligations: Certain records retained as required by law (e.g., payment records for tax purposes).
6. Data Security
We implement robust security measures to protect your information:
Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256).
Access Controls: Role-based access and multi-factor authentication options.
Secure Infrastructure: SOC 2 compliant cloud infrastructure.
Regular Audits: Security assessments and penetration testing.
Employee Training: Staff trained on data protection practices.
Incident Response: Procedures to detect and respond to security incidents.
No system is 100% secure. You are responsible for maintaining the security of your account credentials.
7. Your Rights and Choices
7.1 Access and Portability: Access and export your data through account settings.
7.2 Correction: Update your account information anytime.
7.3 Deletion: Delete your account and request data deletion.
7.4 Marketing: Opt out via "unsubscribe" links or notification preferences.
7.5 Cookies: Control through browser settings.
7.6 Region-Specific Rights: California (CCPA/CPRA) - right to know, delete, opt out. Europe (GDPR) - right to access, rectification, erasure, restriction, portability, object.
To exercise these rights, contact privacy@teamchannel.app.
8. Cookies and Tracking
We use cookies to: maintain your session, remember preferences, analyze usage, deliver personalized content, and detect fraud.
Types: Essential Cookies (required), Analytics Cookies (Google Analytics), Functional Cookies (preferences), Advertising Cookies (if applicable).
You can control cookies through browser settings. Disabling certain cookies may limit functionality.
9. Children's Privacy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
For coaches managing minor athletes: Coaches are responsible for obtaining parental consent, we provide privacy management tools, coaches must comply with COPPA/FERPA, parents may review and request deletion of their child's information.
If you believe we have collected information from a child without proper consent, contact privacy@teamchannel.app immediately.
10. International Data Transfers
TeamChannel operates globally. Your information may be transferred to and processed in countries other than your country of residence, including the United States.
We use safeguards including: Standard contractual clauses, adequate data protection frameworks, and compliance with applicable data protection laws.
11-12. Updates and Changes
11. Third-Party Links: The Service may link to third-party websites. This Privacy Policy does not apply to those third parties. Review their privacy policies.
12. Changes to Privacy Policy: We will notify you of material changes by posting updates with a new "Last Updated" date, sending email notifications, and displaying notices in the Service. Continued use after changes constitutes acceptance.
13. Contact Information
TeamChannel is the data controller responsible for your personal information.
For privacy-related questions or to exercise your rights:
Email: privacy@teamchannel.app
General Support: support@teamchannel.app
14. European Users - GDPR Rights
If you are in the EEA, UK, or Switzerland, you have specific GDPR rights:
Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate data.
Right to Erasure: Request deletion ("right to be forgotten").
Right to Restrict Processing: Limit how we use your data.
Right to Data Portability: Receive data in a portable format.
Right to Object: Object to processing for marketing or legitimate interests.
Right to Withdraw Consent: Withdraw consent at any time.
Right to Lodge a Complaint: File with a supervisory authority.
Contact privacy@teamchannel.app to exercise these rights.
15. California Users - CCPA/CPRA Rights
California residents have specific rights under CCPA/CPRA:
Right to Know: Request information about data collected and shared.
Right to Delete: Request deletion of personal information.
Right to Opt-Out: Opt out of sale/sharing (we do not sell data).
Right to Correct: Correct inaccurate data.
Right to Limit Sensitive Data: Limit use of sensitive information.
Right to Non-Discrimination: Not be discriminated against for exercising rights.
Categories Collected: Identifiers, commercial information, internet activity, geolocation, audio/visual data, professional information.
We do not sell personal information.
Contact privacy@teamchannel.app to submit requests.